1. Introduction
Welcome to the website of Nine Lives Cat Adoption & Pet Relocation, (“Nine Lives”, “we”, “our”, or “us”). We are a 100% volunteer-run foster-based adoption and pet relocation service in the UAE. Nine Lives
We respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website and interact with our services.
2. Data Controller
The data controller for your personal information is:
Nine Lives For Pet Relocation & Stray Animal Confiscation Services Co. LLC, United Arab Emirates. Nine Lives
If you have any questions about this policy or our data practices, please contact us via WhatsApp at +971 56 351 1057 or via our email address (as listed on our website).
3. What Information We Collect
We collect the following types of personal information when you interact with our website or services:
Identity and contact information: e.g., your name, address, email address, telephone or WhatsApp number, and any other contact information you provide.
Adoption, fostering or relocation form information: When you complete a questionnaire or form (e.g., adoption, fostering, relocation), you may provide personal background, home environment, references, and other relevant details.
Service-interaction data: When you inquire via WhatsApp or contact us, we may collect your communication content, date/time, and the nature of the inquiry.
Usage data: When you visit our website, we may automatically collect information about your device (IP address, browser type and version, time zone setting, browser plug-in types, operating system and platform), and how you use the website (pages visited, time spent, links clicked).
Cookies and similar technologies: We may store cookies or similar tracking technologies to improve your experience, support website functionality, and improve our services.
4. How We Use Your Information
We use the personal information we collect for the following purposes:
To process your adoption, fostering or relocation application and manage the associated process (screening, matching, approvals, documentations).
To communicate with you regarding our services, to provide you with updates, and respond to your inquiries or requests.
To perform internal operations such as maintaining our records, auditing, data analysis, troubleshooting, and improving our website and services.
To send you information which you have requested from us or which we think may interest you (with your consent, if required).
To comply with legal requirements and protect our rights, property or safety, or those of others.
5. Legal Basis for Processing
We process your personal information based on the following legal grounds (as applicable under UAE law):
Your consent, when you submit a form or explicitly agree to our processing of your data.
Performance of our contract with you (for example: your adoption application, pet relocation service, or other service agreement).
Our legitimate interests to operate and improve our service, provided your interests and fundamental rights are not overridden.
Compliance with a legal obligation to which we are subject.
6. Disclosure of Your Information
We may disclose your personal information:
To our volunteers, foster families and third-party service providers (such as veterinary clinics, pet transport services, relocation partners) in order to fulfil adoption, fostering or relocation services.
To government authorities or regulatory bodies when required by law or regulation (for example licensing or animal welfare inspections).
To other parties if needed to investigate, prevent or take action regarding illegal activities, suspected fraud, or to protect the rights, property or safety of Nine Lives, our volunteers, foster homes or other persons.
In connection with a business transaction, such as a merger, sale, transfer or acquisition of assets, subject to confidentiality protections.
7. International Transfers
While most of our operations are within the UAE, some of your information may be transferred to and stored in other countries (for example service providers, adoption vetting partners abroad, or pet relocation overseas). When your data is transferred internationally, we will ensure appropriate safeguards are in place to protect your information.
8. Retention of Your Data
We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, to meet legal or regulatory obligations, resolve disputes, and enforce our agreements. Once data is no longer required, we will securely delete or anonymise it.
9. Your Rights
Depending on the applicable laws (including UAE data protection laws), you may have the following rights in relation to your personal data:
The right to access the personal information we hold about you.
The right to request correction of inaccurate or incomplete information.
The right to request deletion of your personal data where processing is no longer necessary.
The right to object to or restrict certain processing activities (for example direct marketing).
The right to withdraw any consent you have given, without affecting the lawfulness of processing based on consent before its withdrawal.
The right to lodge a complaint with a relevant supervisory authority if you believe your rights have been infringed.
To exercise any of these rights, please contact us via the contact details provided above.
10. Cookies and Tracking Technologies
We use cookies and similar technologies to collect usage data and enhance website functionality. Cookies may include session cookies (to maintain login state) and persistent cookies (to remember your preferences). You may disable cookies through your browser settings, but please note that disabling cookies may affect your ability to use certain parts of the website.
11. Data Security
We implement technical and organisational measures to protect your personal data against unauthorised or unlawful processing and against accidental loss, destruction or damage. Our volunteers and service providers must follow appropriate procedures and safeguards. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
12. Links to Other Websites
Our website may contain links to third-party websites (for example the forms are hosted via third-party providers). We are not responsible for the privacy practices of those external sites and encourage you to review their privacy policies. For example, our adoption, fostering or relocation form links may redirect you to external form hosts. Nine Lives
13. Children’s Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal data from anyone under 18 without parental consent. If you are under 18, please use the website only with involvement of your parent or legal guardian. If you believe we have collected data from a person under 18 without consent, please contact us and we will delete such data.
14. Change of Purpose
If we intend to use your personal data for a purpose other than that for which it was collected, we will provide you with notice and explain the legal basis for the new processing. If you do not consent, we will stop the new processing.
15. Updates to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” and publish the updated version on our website. We encourage you to review this policy periodically. Your continued use of the website after changes indicates acceptance of the updated policy.
16. Effective Date
This policy is effective as of [30 October 2025].
